The role primarily requires robust international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.
Key Responsibilities
• Candidate should have prior work experience in international voice support (US/UK/EU).
• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.
Required Skills & Qualifications
• Minimum 1 to 4 years of experience in an international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work in US/rotational shifts.
📌 Customer support (Chennai)
🏢 HTC Global Services
📍 Chennai
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