Role Description

Lead I – BPM Product Configuration Lead

Role Summary

The BPM Product Configuration Lead is responsible for overseeing end-to-end product and group configuration activities within the TriZetto Facets platform while driving operational excellence through Business Process Management (BPM) methodologies. The role provides leadership for current group implementations, benefit plan configuration, renewals, maintenance, quality governance, and production readiness while ensuring compliance with business requirements, service levels, quality expectations, and BPM best practices. The Lead serves as the primary liaison between business, product, operations, and technology teams to ensure accurate and timely implementation of group and product configurations. Key

Responsibilities

Configuration Leadership Lead end-to-end product, group, account, and benefit configuration activities within TriZetto Facets. Manage implementation of new group setups, renewals, amendments, and maintenance requests. Provide oversight for configuration analysts, BPM associates, QA analysts,



and cross-functional teams. Ensure adherence to implementation timelines, project milestones, and operational SLAs. Coordinate configuration releases, deployments, and production readiness activities. BPM & Operational Excellence Drive business process management initiatives to improve configuration accuracy, efficiency, and productivity. Analyze, document, and optimize configuration workflows and operational processes. Develop and maintain SOPs, process maps, operational controls, and knowledge repositories. Identify process improvement opportunities using Lean, Six Sigma, and continuous improvement methodologies. Monitor operational metrics and establish governance mechanisms to ensure process compliance. Support transition, migration, and stabilization activities for configuration operations. Functional Oversight Review and interpret Portfolio Detail Reports (PDRs), benefit documents, contract

📌 Lead I (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram