We are looking for a Call Center Coordinator to manage and coordinate day-to-day call center operations for our political research, public opinion, survey, and outreach projects.
The ideal candidate should have robust communication and team-management skills, be comfortable working with data and reports, and be able to coordinate with callers and project teams to ensure smooth and timely execution of assigned projects.
Key Responsibilities
• Coordinate daily activities of the call center team and ensure smooth workflow.
• Allocate calling tasks to team members and monitor daily progress.
• Track call volumes, completion status, productivity, and project-wise targets.
• Ensure callers follow approved calling scripts, survey questionnaires, and project guidelines.
• Monitor the quality and accuracy of collected information.
• Coordinate with research and project teams regarding survey requirements and updates.
• Prepare and share daily and weekly performance reports.
• Identify operational issues and escalate them to the reporting manager.
• Conduct regular follow-ups with callers regarding pending tasks and targets.
• Maintain accurate records of calling activities and survey responses.
• Support training and onboarding of new callers.
• Ensure data confidentiality and compliance with company and project guidelines.
• Coordinate with field teams and other internal teams whenever required.
• Handle urgent project requirements and ensure deadlines are met.
Required Skills
• Excellent communication and interpersonal skills.
• Good knowledge of MS Excel / Google Sheets.
• Strong coordination and team-management abilities.
• Good understanding of data entry and reporting.
• Ability to work with targets and deadlines.
• Strong attention to detail.
• Ability to manage multiple tasks and projects simultaneously.
• Good problem-solving and follow-up skills.
• Comfortable working in a fast-paced environment.
• Knowledge of regional or local languages will