Main Duties And Responsibilities

• Install, upgrade, support, and troubleshoot Windows, Mac and any other authorized desktop software/applications.
• Install, upgrade, support, and troubleshoot. Eligible Recipient Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
• Perform general preventative maintenance tasks on devices and software
• To follow and execute instructions provided by Subject Matter Experts
• Provide onsite hand and eye support (Smart hand Support) to the customer/OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute workplace
• MSI standard software installations/troubleshooting, driver updates, PC tuning activities, reimaging, security, encryption (BitLocker), antivirus.
• Application installation, support, user assistance (MSI standards such as Google suite, okta, vpn, dialpad, Adobe, Microsoft, iprocurement)
• To assist users with any logged IT related incident when called upon




• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible within SLAs; escalating incidents to other support teams where necessary
• To accurately record, update, and document requests using the IT service desk system
• To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• To be a highly motivated team player with the skills and ability to manage changing priorities
• To create, maintain, and publish relevant support documentation in order to assist all Eligible Recipients with the quick resolution of their incidents and service requests and enable user

📌 Desktop Engineer (Bengaluru)
🏢 Iron Systems
📍 Bengaluru