About the Role : We are looking for an Associate Manager Business Operations to strengthen and scale our operational engine across functions including risk, compliance, customer operations, process governance, and cross-functional program execution.
This role is ideal for someone who enjoys solving operational bottlenecks, designing systems, and driving measurable improvements across the organization.
You will work closely with Product, Engineering, Customer Success, Compliance, Finance, and Leadership to ensure operational excellence, predictable execution, and high-quality service delivery.

Responsibilities:

1. Operational Excellence & Process Ownership

• Own and optimize end-to-end operational workflows across multiple departments.
• Design, document, and maintain SOPs, playbooks, and approval frameworks.
• Identify inefficiencies and lead initiatives to reduce operational errors, delays, and manual work.

2. Cross-Functional Program Management

• Manage high-impact company-wide operational projects (launches, compliance initiatives, customer migrations, audits, OKR tracking).




• Coordinate with stakeholders across Product, Engineering, CS, Finance, Risk, & Compliance to ensure aligned delivery.
• Track and report progress, risks, and dependencies using ClickUp or similar tools.

3. Governance & Reporting

• Maintain operational dashboards, performance metrics, and MIS for leadership review.
• Lead RCA processes for operational errors, SLA breaches, or customer-impacting issues.
• Ensure governance boards (Risk Register, Voice of Customer, Incident Logs) are updated and actioned.

4. Tools, Automation & Systems

• Lead adoption of task management and work orchestration tools (ClickUp, CRM, ITSM tools, etc.).
• Identify automation opportunities across finance, operations, and customer workflows.
• Partner with tech teams to implement scalable internal platforms.

Desired Candidate Profile:

• 1- 3 years of experience in Operations, Program Management, Consulting

📌 Associate manager (Mumbai)
🏢 Liminal Custody
📍 Mumbai