About Team

This is the team which builds reusable technologies that aid in acquiring customers, onboarding and empowering merchants besides ensuring a seamless experience for both these stakeholders. They also optimize tariffs and assortment, adhering to the Walmart philosophy - Everyday Low Cost. In addition to ushering in affordability, they also create personalized experiences for customers the omnichannel way, across all channels - in-store, on the mobile app and websites. Our team is responsible for design, development, and operations of large-scale consumer facing applications. We focus on real-time transactions, user experience flows, streaming analytics across web and native apps. We interact with multiple teams across the company to provide scalable robust technical solutions.

What You'll DoProvide L2 technical support for production and non-production environments, managing escalated incidents, service requests, and problem records end-to-end.

Troubleshoot and resolve complex issues spanning applications, infrastructure,



and system integrations; engage engineering and product teams as required to drive resolution.

Monitor system health metrics and platform telemetry, proactively identify risks, and implement corrective or preventive actions before they impact business operations.

Conduct root cause analyses (RCA) on critical incidents; document findings, corrective actions, and lessons learned in the team knowledge base.

Lead change management activities including pre/post-implementation validation, stakeholder coordination, and rollback planning for production changes.

Mentor and upskill L1 support associates; facilitate structured knowledge transfer to reduce recurring escalations.

Define and improve support processes, runbooks, and automation opportunities to reduce MTTR and increase team efficiency.

Collaborate across time zones with global engineering, product, and business teams to ensure continuity of service.

Leverage AI-assisted observab

📌 Technology Services Engineer III (Chennai)
🏢 Walmart Global Tech
📍 Chennai