Sansera Engineering is an engineering-led integrated manufacturer of forged complex and high-precision components

for the automotive, non-Automotive and Aerospace sectors. With a rich legacy spanning over three decades, Sansera

Engineering is committed to delivering quality products to its global clientele. As we continue to expand our operations

and workforce, As we continue to expand our operations and workforce, we are seeking talented and dedicated

individuals to join our team.

PRIME FUNCTION

To manage customer quality requirements, quality system compliance, customer complaints, audits, and continuous improvement activities while ensuring adherence to applicable quality standards and customer-specific requirements

Job Description / Responsibilities

Customer Quality & Complaint Management

• Handle customer complaints and coordinate with internal teams for effective resolution.
• Conduct root cause analysis using 5 Why, Fishbone, and other problem-solving methodologies.
• Prepare and submit 8D reports to customers within the stipulated timelines.




• Implement and monitor Corrective and Preventive Actions (CAPA).
• Track customer complaints and ensure timely and effective closure.
• Maintain customer complaint records, databases, and quality reports.
• Coordinate with Supplier Quality and other functions for resolution of quality-related issues.

Quality System & Compliance

• Maintain quality system documentation in accordance with ISO/IATF standards and customer-specific requirements.
• Support internal, external, and customer audits and ensure timely closure of audit findings.
• Ensure process compliance across production areas.
• Conduct process audits and product audits as per defined requirements.
• Maintain quality records, check sheets, inspection documents, and related reports.

Quality Improvement & Problem Solving

• Monitor rejection, rework, and quality trends and initiate appropriate improvement actions.
• Support problem-solving and continuo

📌 Customer Quality and System (Bengaluru)
🏢 Sansera Engineering
📍 Bengaluru