Job description:

Job Description Role Overview
The Global Head of Travel & Hospitality owns Wipro's end-to-end travel and hospitality value chain for ~250,000 employees across 65+ countries . The role is accountable for four integrated sub-functions: Travel Operations (delivered through WTSL, Wipro's in-house IATA-accredited 24×7 travel management company operating as a profit centre with its own P&L;), Hospitality & Guest House reservations, Airlines & Hotel Contracting & RFP Management, and MICE bookings (Meetings, Incentives, Conferences & Events).
The mandate is to run Travel & Hospitality as a control-and-value lever: driving measurable cost optimisation through airline and hotel supplier leverage, GDS/PCC fare economics, PLB and segment-income retention, and the structural advantage of the in-house TMC model; enforcing global travel policy, duty-of-care governance and GST-compliant contracting at source; and continuously elevating the traveller experience through self-booking adoption, disruption management and AI-enabled tooling.




Lead the travel-side AI and agentic-AI transformation agenda across the full trip lifecycle, owns travel integration for acquired entities, Expected business impact includes double-digit annual travel cost savings, sustained travel SLAs of 92%+ and hospitality SLAs of 95%+, guest-house utilisation of 80%+, and crisis-response capability of under 30 minutes for Tier-1 travel-risk events.
͏Roles and Responsibilities 1. Functional Responsibilities
• WTSL & Travel Operations — Own strategy, P&L; and 24×7 operations of the in-house IATA-accredited TMC (WTSL): airline and hotel commercial negotiation, corporate fare-code and restricted-RBD deal structures, GDS/PCC fare filing and rate loading, PLB and segment-income optimisation, BSP settlement, and ADM/ACM recovery.
• Hotel Contracting & RFP — Own the global hotel RFP programme end-to-end — rate negotiation, Last Room Availability and value-add contracting, zero-markup net-rate delivery, G

📌 GM - Global Head, Travel & Hospitality (Bengaluru)
🏢 Wipro
📍 Bengaluru