Job Role: Lead Salesforce Developer

Key Responsibilities
• Design, develop, and deliver scalable Salesforce Service Cloud solutions aligned with business requirements and Salesforce best practices.
• Lead hands-on development of Service Cloud capabilities, including Case Management, Service Console, Omni-Channel, Knowledge Base, and Experience Cloud components.
• Develop and configure Salesforce Gainsight solutions, including customer health scoring, success plans, journey orchestration, lifecycle management, and reporting to enable proactive customer success initiatives.
• Implement AI-driven automation and intelligence using Salesforce Einstein, predictive case routing, sentiment analysis, intelligent recommendations, and automated workflows to improve service efficiency and customer experience.
• Translate business requirements into high-quality technical solutions, producing detailed technical designs, user stories, and implementation artifacts.
• Build and maintain custom Salesforce components, including Apex classes, triggers, batches and queueable Apex,



Lightning Web Components (LWC), Aura components, Visualforce, Flows, and Platform Events.
• Ensure code quality and platform performance by adhering to Salesforce development best practices, governor limits, Apex Enterprise Patterns, and test automation standards.
• Collaborate closely with architects, product owners, business stakeholders, and QA teams to deliver reliable, secure, and scalable Salesforce solutions.
• Develop and manage integrations between Salesforce, Gainsight, and external systems using Salesforce APIs, REST/SOAP services, and middleware platforms.
• Support data migration, synchronization, and data quality initiatives, ensuring integrity across Service Cloud, Gainsight, and integrated systems.
• Participate in DevOps and CI/CD processes, including source control, automated testing, code reviews, and release deployments.
• Stay current with Salesforce platform enhancements, especially Serv

📌 Senior Salesforce Developer (Noida)
🏢 Trantor
📍 Noida