About Our Client

Our client is an AI-native SaaS company transforming how B2B organisations execute marketing. Backed by strong customer momentum and operating with a highly entrepreneurial culture, they are building an autonomous platform that combines demand generation, content, SEO, CRO and marketing intelligence into a single operating layer.

Job Description

Reporting directly into the leadership team, you will:
- Design and continuously improve customer onboarding, activation and retention frameworks.
- Build scalable lifecycle processes with clear milestones, health indicators and success metrics.
- Monitor customer health and proactively identify adoption or churn risks.
- Lead customer onboarding sessions and support critical escalations.
- Create reporting structures that provide visibility into retention performance.
- Diagnose process bottlenecks and implement operational improvements.
- Partner with Product, Engineering and Customer Success teams to solve recurring customer issues.
- Build automation, workflows and operational playbooks that enable scale.




- Own measurable outcomes across onboarding effectiveness, customer activation and retention.

The Successful Applicant

We are looking for candidates who demonstrate:
- 5-7 years of experience within B2B SaaS environments.
- Experience in Customer Success Operations, Customer Operations, Implementation or RevOps functions.
- Proven success building onboarding or retention processes from scratch.
- Robust customer-facing ability with onboarding and implementation ownership.
- Experience managing customer health, activation, retention and churn reduction initiatives.
- Exposure to US-based customers and willingness to work with US teams.
- Strong analytical and operational problem-solving skills.
- Familiarity with tools such as Gainsight, ChurnZero, Vitally, HubSpot or similar platforms.
- A track record of using data and process improvements to deliver measurable customer outcomes.

What's on Offer

📌 Customer Onboarding (Bengaluru)
🏢 Michael Page
📍 Bengaluru