About Our Client

Our client is an innovative technology company revolutionising the real estate sector through artificial intelligence and automation. Backed by a highly reputed global investment group, the organisation combines cutting-edge technology with deep industry expertise to help enterprises improve operational efficiency, customer engagement and business outcomes. The company fosters a culture of innovation, ownership, collaboration and continuous learning, offering professionals the chance to make a meaningful impact in a high-growth environment.

Job Description
- Define and execute the overall Customer Success strategy, ensuring seamless onboarding, adoption, retention and long-term value creation.
- Build and maintain trusted relationships with key enterprise stakeholders and CXO-level decision-makers.
- Act as a strategic advisor to customers, understanding business objectives and aligning solutions to deliver measurable outcomes.
- Own customer retention initiatives by proactively identifying at-risk accounts and implementing recovery plans.




- Drive customer satisfaction and reduce churn through structured engagement and value-realisation programmes.
- Identify upsell, cross-sell and account expansion opportunities in partnership with commercial and product teams.
- Develop customer advocacy programmes, including case studies, testimonials, references and success stories.
- Create a scalable Customer Success framework leveraging AI, automation and analytics to improve efficiency and customer outcomes.
- Collaborate closely with Sales, Product and Technology teams to translate customer feedback into commercial and product opportunities.
- Establish customer health metrics, performance dashboards and governance frameworks to measure success.
- Build, mentor and lead a high-performing Customer Success organisation with clear accountability and growth plans.
- Oversee the broader customer support ecosystem, including customer support and technical

📌 Customer Success Head (Mumbai)
🏢 Michael Page
📍 Mumbai