The Senior Manager, GSS India- provides leadership and governance for ISOC and its expanding JAPAC support mandate, while strengthening regional incident readiness and business resilience. The role integrates security operations center governance, intelligence-led monitoring, Incident Management Team (IMT) preparedness, incident coordination, Business Continuity Planning (BCP), and continuous improvement into a coherent operating model.
This is a senior, critical leadership role with accountability for outcomes, readiness, governance, and cross-functional coordination. Day-to-day monitoring and control room execution remain with the ISOC operational leadership and analyst teams.
Key Responsibilities
1. ISOC Leadership & Governance
• Provide end-to-end leadership and governance for ISOC performance, service delivery, operating procedures, service levels, escalation protocols, quality, and risk controls.
• Guide the evolution of ISOC as a scalable, intelligence-driven regional hub supporting India and JAPAC.
• Ensure effective 24x7 monitoring, triage, notification, escalation,
incident documentation, and employee assistance support.
• Establish meaningful performance indicators, trend analysis, assurance reviews, and leadership reporting.
• Drive process standardization, technology enablement, automation, workforce capability, and continuous improvement in partnership with GSS Technology and Systems.
2. JAPAC Regional Support
• Lead the operational readiness and phased expansion of ISOC support for JAPAC, including service scope, coverage, handoffs, escalation pathways, and regional operating protocols.
• Work closely with the Regional Director, JAPAC, regional GSS leaders, and in-country stakeholders to align ISOC support with regional priorities and global GSS standards.
• Promote consistent regional situational awareness, risk monitoring, incident visibility, and timely escalation across
supported markets.
• Ensure ISOC regional support complements, and does not
📌 Sr Manager, Integrated Security Operations (Noida)
🏢 Adobe
📍 Noida