This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
What you’ll do:
Responsibilities:
Job duties include:
- Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
- Maintain accurate order tracking files
- Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
- Support global & theatre contracts team whenever required
- Recommend and implement procedures to improve process practices, techniques & efficiency
- Assist in quality checks whenever required
Technical competencies required:
- Experience in service agreement and/or order administration will be an advantage
- Valuable oral and written communication skills
- Literacy in various PC applications & Microsoft office tools is a must
- Experience in SAP & SFDC will be a clear benefit
What you need to bring:
Education and Experience Required:
- First level university degree or equivalent experience required.
- Graduate with 2-4 years of experience in back-office operations.
· Installbase process
Knowledge and Skills:
- Skills Required:
- Positive interpersonal