Prospect
End-to-End Experience Journey & Enablement team helps millions of users find success with products, engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value, relevant, targeted content in-app, on the web, and on our HelpX, social, and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help, inspiration, and creative success and engagement.

We are looking for a Sr. Content & Experience Specialist who can craft intuitive, human-cantered experiences across web, in-app, and community touchpoints — someone who blends storytelling, UX writing, and data-driven insights to make creative products like Photoshop and Lightroom easier to understand, more engaging to use, and inspiring to explore. They should also be able to drive leadership-driven high impact initiatitives end to end with minimal to no managerial oversight.

What you'll do:
· Define, deliver,



and lead content that increases customer self-service and enablement for a suite of products within multiple channels - web, in-app, community, social and more.
· Contribute to and create plans to support product and user outcomes and larger content initiatives.
· Contribute to cross-org and cross-domain content and experience initiatives
· Maximize customer data analysis to identify and build strategies for knowledge, troubleshooting, and outcome-based content
· Work with marketing and product teams to come up with projects and campaigns to aid self-serve, increase ARR and grow product usage
· Lead projects and manage dependencies in the context of narrow release timelines.
· Collaborate with engineering, support, and product management to understand product goals, technical details, and implement content needs.
· Be capable of wearing multiple hats: strategist, creator/author, quality control/editor, customer support, and project manager.
· Design and/or maintain l

📌 Technical Writer II (Noida)
🏢 Trigent Software
📍 Noida