Job Description (JD)

Job Title

HR Service Delivery New Associate – CL13

Career Level

Career Level 13 (Current Associate)

Department

Human Resources Operations / HR Service Delivery

Reports To

Team Lead / Senior Analyst

Role Summary

The HR Service Delivery Associate is responsible for delivering high-quality HR operational support services across various employee lifecycle processes. The role involves processing HR transactions, managing employee inquiries, maintaining HR records, ensuring compliance with policies and SLAs, and delivering an exceptional employee experience through efficient case resolution and stakeholder management.

The associate will work in a global service delivery environment, leveraging HR systems and knowledge management tools to provide accurate, timely, and compliant HR services.

Key Responsibilities

HR Operations & Transaction Processing

Process employee lifecycle transactions including:

Hire

Rehire

Transfer

Promotion

Compensation changes

Leave of Absence

Employee Data Changes

Separation/Termination





Ensure accuracy and completeness of all transactions.

Maintain employee records in HR systems.

Validate supporting documentation before processing.

Case Management

Manage HR cases through designated case management tools.

Review and resolve employee and manager queries within agreed SLAs.

Escalate complex cases to appropriate stakeholders when required.

Track case progress and provide status updates.

Employee Support

Serve as the first point of contact for employee HR inquiries.

Provide guidance on HR policies, processes, and programs.

Support employees through various HR-related requests.

Deliver a positive employee experience through professional communication.

Compliance & Risk Management

Ensure adherence to company policies, labor regulations, and process guidelines.

Maintain confidentiality of employee information.

Identify and report compliance risks or process deviations.

Support audit requirements and

📌 Human Resources Practitioner (Chennai)
🏢 Trigent Software
📍 Chennai