Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Position Overview:
Entrust is seeking a dedicated and customer-focused Senior Technical Support Specialist to join the Customer Support team. This role is responsible for managing and resolving customer support cases, troubleshooting issues related to Entrust software products, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate has enterprise-level customer support experience, technical troubleshooting skills, and familiarity with Salesforce,
Microsoft Office, MacOS, Linux appliances, and virtualization hypervisors, primarily VMware.
Responsibilities:
Customer Support Case Management
- Accept, prioritize, and resolve customer support cases in a timely and qualified manner.
- Provide technical troubleshooting and solutions for issues related to Entrust software products.
- Ensure clear and effective communication with customers throughout the support process.
Technical Troubleshooting
- Diagnose and resolve issues with Entrust appliances based on Linux OS running on VMware and other hypervisors.
- Conduct calls and screen shares with customers to gather information needed for issue resolution.
- Use internal and external knowledge bases to resolve issues directly, and partner with Entrust Engineering on more complex issues.
- Document troubleshooting steps and resolutions for future reference.
Cross-Functional Collabora
📌 Technical Support Specialist (India)
🏢 Entrust
📍 India