Description:
- We are looking for a proactive and detail-oriented Technical Support Engineer with solid expertise in the Eightfold AI platform. The ideal candidate should have hands-on experience across Eightfold modules including Talent Acquisition, Talent Management, and Talent Design, along with strong technical troubleshooting and integration capabilities.
- This role requires someone who can independently manage issues, collaborate with cross-functional teams, and provide high-quality technical support to internal and external stakeholders.

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- Provide end-to-end technical support for the Eightfold AI platform and related integrations.
- Troubleshoot and resolve issues across Eightfold modules including:
- Analyze application logs, API responses, and system behavior to identify root causes of issues.
- Work with SQL queries to validate data, troubleshoot discrepancies, and support reporting requirements.
- Handle API integrations, payload validations, and JSON data troubleshooting.
- Collaborate with internal teams, customers,



and third-party vendors to resolve technical issues efficiently.
- Monitor ticket queues, prioritize incidents, and ensure SLA adherence.
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
- Support system configuration, testing, and deployment activities when required.
- Independently own and drive technical issues through resolution with minimal supervision.

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Required Skills and Experience
- Hands-on experience with Eightfold AI and its modules:
- Talent Acquisition
- Talent Management
- Talent Design
- Strong knowledge of:
- SQL
- JSON
- REST APIs
- API troubleshooting and integrations
- Experience working in a Technical Support Engineer, Application Support, or Production Support role.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple priorities effec

📌 578746 -SAP Eightfold - Offshore (India)
🏢 Trigent Software
📍 India