Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture

About this role





We are seeking a highly experienced specialist to ensure the continuous availability, stability, and performance of international roaming platforms and services, including 5G SA/NSA, Diameter Routing solutions, signalling systems, and value-added roaming services. The individual will act as a subject matter expert, handling incident resolution, change delivery, platform optimisation, and vendor engagement while contributing to operational excellence, security compliance, and service improvements

What you will do

• Manage all hardware, software, and configuration tasks across roaming platforms, ensuring timely resolution of incidents within agreed SLAs.
• Support Incident Management teams by leading complex incident investigations, delivering root cause analyses, and implementing permanent fixes.
• Own, plan, and execute changes by reviewing and performing Methods of Procedure (MoPs) for software

📌 Senior Manager-2nd Line Roaming Support Specialist-Pune (India)
🏢 Vodafone
📍 India