Description
- Responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements.
- Ensure proper documentation of process are maintained according to framework and standards.
- Build solid relationships with business stakeholders within Daimler truck.
- Lead service improvement initiatives to deliver value.
- Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
- Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.
- Act as the primary operational escalation point for cross‑vendor incidents, problems, and service risks
- Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
- Responsible for collaboration and communication during critical service situations.
- Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.

Responsibilities
- Responsible for orchestrating, governing,



and optimizing IT service delivery across multiple SIAM engagements.
- Ensure proper documentation of process are maintained according to framework and standards.
- Build strong relationships with business stakeholders within Daimler truck.
- Lead service improvement initiatives to deliver value.
- Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
- Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.
- Act as the primary operational escalation point for cross‑vendor incidents, problems, and service risks
- Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
- Responsible for collaboration and communication during critical service situations.
- Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.

Qualifications
Profile
- 15+

📌 DTICI_SIAM_Sr Program Manager_ (Bengaluru)
🏢 Daimler Truck
📍 Bengaluru