Description
This role will support the critical tasks within Field EUC team and in the Information Technology Asset Management (ITAM) space: specializing and ensuring hardware life cycle management processes are followed, enforcing data accuracy, chain of custody rules across all 20k+ field computers, ensuring all field computers are properly decommissioned and disposed and providing reporting/analytics support through dashboards and reporting.

Responsibilities
- Work with EUC to understand process requirements related to the bring together of configuration data and asset life cycle management
- Work closely with various partners to provide guidance in the management of Configuration Item's within ServiceNow and the relationships between them.
- Participate in Configuration Management meetings, provide updates on progress as it relates to field assets in CMDB
- Perform day to day administration of the ServiceNow asset management for field computers
- Review the data being populated into the CMDB to ensure accuracy.
- Ensure alignment to development strategy, standards, policies,



tools, and procedures during all phases of the development hardware life cycle.
- Partner with the technology teams to gather requirements and fully understand end to end goals for hardware life cycle management.
- Write and/or revise hardware life cycle documentation and operations documentation to include providing required input into operation support manuals and user guides.

Required Qualification
- Bachelor’s degree (4-years) in Computer Science, Information Technology, Business or related field; or equivalent work experience.
- 1-3 Years’ experience in End User Computing, Hardware Lifecycle Management and Asset Management
- 1-3 years’ experience in project and process management
- Considerable knowledge of the ITAM processes, ServiceNow disciplines process and practice area best practices.
- Highly effective verbal/written communication skills; ability to effectively explain technica

📌 IT Asset Management (Noida)
🏢 Zensar Technologies
📍 Noida