We are a global team of innovators and pioneers dedicated to shaping the future of observability. At Recent Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us

Your opportunity

We are looking for an experienced Support Manager to lead a connected and deeply technical team dedicated to delivering an easy-going, memorable customer experience. Working under the APJ Director of Global Support Engineering, this person will have full accountability for the results of their Support Engineering team, with high-level coordination and recommendations to other customer experience partners including the overall Global Technical Services team, Engineering, Product and Go To Market (GTM).

The team's main purpose is to ensure our customers love New Relic software.



The Manager of Global Support Engineering needs a track record of successful support operations management in a fast-growth environment.

What you'll do
- Manage day-to-day operations of a highly skilled and connected team of support engineers, ensuring the structure and operations of Support Engineering teams meet current and future business needs
- Coach and mentor your team, facilitating the pursuit and expansion of individual and team potential. Provide deliberate development, ensuring everyone has the opportunity to do their best work
- Support change and drive outcomes aligned with global business objectives. Provide support and direction vital for business success, employee satisfaction, and premier customer experience
- Lead projects, programs, and/or initiatives, innovating and iterating to successful outcomes that propel the company forward
- Work collaboratively with Support

📌 Manager, Technical Support (Bengaluru)
🏢 New Relic
📍 Bengaluru