Job Title

Branch Operations Manager (ABHFL & ABFL
Mortgages)
Function

Operations
Department

Operations
Reporting To
(Title)
Zonal Operations Head (ABHFL or ABFL Mortgages)
Superior’s Superior
(Title)
Head – Operations (ABHFL & ABFL Mortgages)
Unit

Aditya Birla Housing Finance Limited
Aditya Birla Finance Limited
Location

Branches across three zones (West, South, North &
East)
Business

Financial Services
Date

March 2016
Code:

1) Job Purpose
The purpose of this job is to oversee and handle day-to-day branch operations and
administration in relation to disbursement of home loans. The role will ensure timely
closures by following regulatory guidelines and optimal customer management by
addressing escalations and delinquency in a proactive manner. It will also ensure high
customer satisfaction by delivering effective services through timely query resolution. The
role is responsible to manage branch performance metrics by ensuring zero escalations &




minimum delinquencies and present data to the zonal head regularly. To work closely with
Credit and Collections teams ensuring smooth processes for disbursement/post
disbursement activities. Also, involved in evaluation, reporting and recommendation of
improvements on the adequacy and effectiveness of processes at the branch level. It will
manage both - internal & external audit of the branch, and take action on the finding and
recommendations suggested

2) Dimensions
What are the areas (in quantitative terms) the job has an impact on?

Function
Dept.
Section
Remarks

(As applicable)

1.
Manpower (Nos.)

A
Management

B
Staff

C
Worker

D
Contract

Total

2.
Other Relevant Parameters
(Capacity/ Volumes/ Budget)

A
Operations TATs

B
Timely Reporting & MIS

C
Customer Satisfaction Scores?

D
Delinquencies per branch
< X
< Y

📌 Branch Operations (Hyderabad)
🏢 Financial services
📍 Hyderabad