Work Location - Pune (Work from office)
Shfit timing - 7.30 PM to 4.30 PM
Job Description Summary:
Responsible for managing and tracking the productivity of the account team and ensuring the health of the client's Accounts Receivable. In addition to performing similar work, the position supports RCM Management by efficiently and effectively providing oversight and review of the team, processes, and workload. Client financial results/KPI's
Job Decription:
Robust customer service skills for client satisfaction, health of client AR and management of RCM team
members
• answering client inquiries; prompt return and follow up to all interactions; prompt response to requests for
information, both internally and externally
• acts as first point of contact for team members and provides guidance on work matters
• Interact with clients and their patients, engage in proactive resolution of issues and timely response to
questions and concerns.
• Deliver timely required reports to the RCM Management; initiates and communicates the resolution of
issues
• Meet regularly with staff; in-person and as a group to confirm the status of client accounts and build/sustain
staff engagement to drive business results and improvements
• Track clients’ AR productivity and health (charge, payments, collections, adjustments) on a daily, weekly
and/or monthly basis; as needed to ensure the client and company expectations are met
• Remain current with company’s policies and procedures regarding AR activity such as, reviewing month end
reports to insure the AR and cash collections are meeting agreed upon benchmarks, identifying trends,
reviewing denial reports
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• Analyze reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit
issues, holds; determine corrective actions and communicate with client and staff to resolve. Follow up to
ensure actions are taken that achieve the results needed and/or determine other resolution needed
• Review work per
📌 RCM Associate Manager (Pune)
🏢 Veradigm
📍 Pune