About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic workplace with strong customer and partner networks.
Position summary:
Technical lead for the NOC / Network & Device Management track and L3 for the PulseAI infrastructure layers. Major-incident commander for network and infrastructure events across the AI Fabrik estate and PulseAI customer environments (GPU servers, control-plane/infrastructure nodes, OpenShift cluster networking, front-end and RoCEv2 back-end fabrics, switches and storage), owner of network operational quality, device lifecycle and change governance, vendor engineering liaison for network and hardware vendors,
and the customer-facing voice for network and infrastructure service reviews; partners with the Security Operations Consultant on cross-domain incidents and deputises for the Security Operation Manager on infrastructure matters.
Key responsibilities:
- Command Severity 1 / P1 major incidents on the network and infrastructure side end to end — fabric, edge and firewall outages, GPU-server and node hardware faults, RoCEv2 back-end fabric degradation, OpenShift cluster-networking and node-level failures, storage outages — until management command engages; own the technical bridge and the SLA status cadence to customer authorised contacts.
- Own root cause analysis for network and infrastructure incidents: complex RCA on EVPN-VXLAN/BGP, fabric and edge health, interface/optics and firewall issues across the in-scope Juniper data-center devices (QFX, EX, MX) and Cisco cdFMC/FMC, FTD/SRX; GPU-node, NIC/RDMA and storage-path faults; and OpenShift node lifecy
📌 Network Operations Consultant (Pune)
🏢 Gruve
📍 Pune