Role Summary:
We are seeking a highly capable SharePoint Support Engineer to provide end-to-end operational support for SharePoint Online and SharePoint Server environments. The ideal candidate will have solid SharePoint administration experience, Power Automate workflow troubleshooting skills, basic Azure knowledge, and familiarity with compliance administration fundamentals. This role requires the ability to work in any global time zone, handle incidents and escalations, and communicate effectively with business users, stakeholders, and technical teams.
Key Responsibilities:
• Provide L2/L3 support for SharePoint Online and SharePoint On-Prem (SharePoint Server) environments.
• Administer SharePoint sites: site provisioning, permissions management, groups, libraries, lists, and governance alignment.
• Support SharePoint Server installation, configuration, and maintenance activities (Farm setup, service applications, IIS basics, patching support).
• Create, modify, and troubleshoot workflows using Power Automate (Flow) including triggers, actions, connectors, approvals,



and error handling.
• Diagnose and resolve workflow failures, connector issues, authentication problems, and throttling/limits-related failures.
• Provide basic compliance support: understanding retention, auditing, sensitivity labels, DLP basics, and compliance-related troubleshooting.
• Work with Microsoft 365 admin centers and coordinate with Security/Compliance teams for governance and audit-related requests.
• Support basic Azure-related tasks such as understanding Azure AD/Entra ID concepts, app registrations, permissions, and identity troubleshooting.
• Perform user and access lifecycle support: external sharing support, guest access basics, and troubleshooting authentication/access issues.
• Provide incident management: ticket triage, root cause analysis (RCA), corrective actions, and preventive measures.
• Create and maintain technical documentation, SOPs, KB articles, and support handover

📌 Copilot Studio, Power Platform Support (Kochi)
🏢 Iqvia
📍 Kochi