Description
The UMGEA – Global Analytics team is seeking an Analyst for the Field Analytics team. The Analyst will support the build and rollout of scalable merchant intelligence capabilities that help identify actionable opportunities, enable retention and growth initiatives, and inform Client Management and Marketing treatments across GMNS.

This role will support work across merchant triggers, retention analytics, trigger arbitration, treatment playbooks, and predictive insights. The Analyst will help translate analytical opportunities into clear business actions, supporting the transition of insights and pilots into governed, production-ready capabilities through platforms. The role requires strong analytical problem-solving, attention to detail, execution discipline, and the ability to turn complex data into practical recommendations that can be activated by field, Client Management, and Marketing partners.

Responsibilities
- Provide analytic and execution support for merchant retention, trigger arbitration, treatment playbooks,



and predictive insights that enable GMNS growth initiatives and CLM priorities.
- Analyze merchant performance, spend, engagement, coverage, and behavioral trends to identify early indicators of decline, retention risk, and growth opportunities and support field activation decisions.
- Support the development and scaling of merchant trigger capabilities, including deterministic and predictive triggers that help enable timely, insight-led interventions.
- Help translate analytical pilots and proof-of-concepts into governed, production-ready capabilities through enterprise platforms such as TargetIQ.
- Partner with cross-functional stakeholders to understand business questions, define analytical requirements, and deliver timely, high-quality insights.
- Translate complex data into transparent, concise findings, treatment recommendations, and business actions that can be understood and acted upon by partners.
- Support automation and standardiz

📌 Senior Analyst/Analyst- Data Analytics (Gurugram)
🏢 American Express
📍 Gurugram