Location Details: Remote - India
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
The Managed SSL (MSSL) team plays a critical role in supporting GoDaddy's Website Security customers. The team assists with SSL certificate validation, installation, configuration, and troubleshooting across a variety of hosting environments and content management systems, helping customers keep their websites secure and trusted.
What you'll get to do...
- Deliver world-class technical support to Managed SSL customers via email
- Request, validate, install, and configure SSL certificates (DV, UCC, and Wildcard) across multiple hosting platforms
- Troubleshoot SSL-related issues, including certificate errors, redirects, HTTPS configuration,
and browser trust warnings
- Manage customer tickets in line with defined processes, service level agreements (SLAs), and quality standards
- Monitor escalated cases and collaborate with internal teams to ensure timely resolution
- Work with Engineering and Product teams to identify and drive process improvements
- Share technical knowledge, best practices, and current discoveries with peers
- Support continuous improvement initiatives across the Website Security organization
- Develop expertise in website security technologies, firewalls, and related security services
Your experience should include...
- Experience installing and configuring SSL certificates in Linux and Windows hosting environments
- Understanding of the SSL certificate lifecycle, validation methods, and common SSL/TLS troubleshooting techniques
- Familiarity with web hosting technologies including Apache, Nginx, IIS, DNS, and web server configu
📌 WSS - Analyst - Managed SSL (India)
🏢 GoDaddy
📍 India