About the Role:

Grade Level (for internal use):
08The Role: Lead Data Analyst - Data Operations

The Team: As a member of the Content Customer Success Team, this role focuses on providing timely and effective support to our customers, contributing to our Net Promoter Score (NPS). Your primary responsibility will be to assist in addressing customer inquiries related to our data collection and curation methodologies, ensuring we meet our core objectives of accuracy and timeliness. This position also offers opportunities to participate in projects aimed at enhancing client satisfaction and overall experience.
The Impact: If you are passionate about customer service and have a keen interest in improving customer satisfaction, we want you on our team In alignment with our data strategy, you will support the consolidation of customer query processes into a unified framework. This role provides a valuable opportunity to gain insights into Fundamentals, helping you contribute to outstanding service delivery.
What’s in it for you:



This position is an excellent chance to develop your understanding of client dynamics. You will collaborate with the Client Support team, Data Management/Operations, and Product Management. Additionally, you will work alongside leaders and colleagues to achieve meaningful results. This role also allows you to explore data analysis and gain exposure to automation and emerging technologies.
Responsibilities:
- Assist in maintaining Key Performance Indicators (KPIs) for client queries, ensuring turnaround times (TAT) are met and quality responses are provided.
- Embrace a 'client-first' strategy in every interaction, understanding that our success hinges on their satisfaction.
- Acquire and retain a basic understanding of product features, functionality, and updates to effectively address client inquiries.
- Contribute to fostering a LEAN mindset and integrating automation into processes.
- Help reduce wait times and hand-offs, promoting cross-t

📌 Lead Data Analyst (Ahmedabad)
🏢 S&P Global
📍 Ahmedabad