Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Overview:

We are looking for a proactive and customer-focused IT Service Analyst to join our IT team.

The ideal candidate will be the first point of contact for users, providing support through the ticketing tool, phone calls, and on-site support. This role requires strong technical troubleshooting skills, excellent communication, and the ability to work in a fast-paced setting.

The role will report to Global Service Desk Manager

Roles & responsiblities




- Provide IT support through multiple channels including email, chat, and
- video calls to Keyloop employees along with on-site walkups.
- Provide On-Site IT Support to Keyloop Employees

Troubleshoot and resolve issues related to:
- o Network connectivity
- o Windows OS
- o Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.)
- o SaaS-based applications like Salesforce, Dhruva etc.

Perform user account administration:
- Active Directory user creation and management
- Distribution list (DL) management
- Basic Exchange administration tasks
- Manage IT assets including inventory, allocation, and lifecycle management.
- Build, configure, and deploy laptops for new hires; perform system wipes and reimaging when required.
- Document issues, solutions, and best practices in the knowledge base.
- Collaborate with higher-level support teams for complex issues.
- Ensure adherence t

📌 Global Service Desk, 1st Line Service Analyst (Hyderabad)
🏢 Keyloop
📍 Hyderabad