Job Overview

Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That’s why at Applied Systems India Pvt Ltd., an Applied Systems company, we’re building a team that shows up every day ready to learn, willing to try recent things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Job Summary
Applied Systems is establishing a 24x7 India-based Network Operations Center (NOC) within Enterprise Infrastructure Engineering to reduce outage risk, improve response times, and protect high-cost engineering capacity. The NOC Manager owns daily operations of the NOC, accountability for SLA performance, and the continuous improvement of monitoring, triage, and Major Incident processes.



Operating under a bifurcated leadership model in which US-based leadership retains strategy and SLA ownership, the NOC Manager leads the India-based delivery team of L1 analysts and L2 engineers, serves as the primary operational liaison with US leadership, and ensures disciplined, always-on incident management. This role suits a hands-on operations leader who can build shift discipline, drive runbook quality, and translate incident patterns into reliability improvements.

What You’ll Do
Operations Leadership & Team Management
- Own daily operations of the 24x7 NOC, including shift coverage, follow-the-sun handoffs, and escalation discipline across L1 and L2 staff.
- Lead, coach, and develop a team of NOC analysts and engineers; manage scheduling, performance, and capacity to sustain continuous coverage without reliance on overtime or ad-hoc escalation.
- Maintain shift staffing models and rosters that ensure two analysts per shift across three L1 shifts and ov

📌 Manager, Network Operations Center (Bengaluru)
🏢 Applied Systems
📍 Bengaluru