Key Responsibilities

• Configure, develop, and maintain ServiceNow Discovery solutions.

• Install, configure, and troubleshoot MID Servers.

• Configure Discovery schedules, credentials, probes, sensors, and Discovery Patterns.

• Develop and customize Discovery Patterns for Windows, Linux, Network, Cloud, and application devices.

• Troubleshoot Discovery failures related to credentials, connectivity, firewall, and identification issues.

• Manage Configuration Items (CIs), CI relationships, classes, and attributes within CMDB.

• Support CMDB governance activities including data quality, duplicate CI remediation, and reconciliation.

• Configure and maintain Identification and Reconciliation Engine (IRE) rules.

• Support Horizontal Discovery,



Cloud Discovery, and Agent-based Discovery implementations.

• Collaborate with infrastructure and application teams for onboarding recent technologies into Discovery.

• Develop custom scripts and automation using JavaScript, Script Includes, Business Rules, and Flow Designer.

• Participate in Service Mapping implementations and service dependency mapping.

• Support platform upgrades, testing, deployments, and production issue resolution.

• Prepare technical documentation, knowledge articles, and operational runbooks.

📌 ServiceNow ITOM Developer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru