About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Officer, SME Fulfilment supports Business & Private Bank Operations by preparing and reviewing documentation for lending products. The role completes routine document checks, validates information against standard requirements, supports accurate, timely outcomes while following procedures, controls and service expectations.
Banking is changing and we’re changing with it, giving our people great opportunities to try recent things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Full Time, Permanent
Role Location: Bengaluru
Work Hours: Early morning shifts
What will your day look like?
As an Officer - SME Fulfilment, you will be accountable for:
- Document preparation and review: Complete allocated lending product documentation activities, including preparing documents,
checking completeness and validating details.
- Accuracy and service: Process work accurately, within agreed timeframes, and support consistent outcomes for customers, frontline teams and internal stakeholders.
- Risk and compliance: Follow procedures, controls, privacy requirements and quality standards when handling customer and account information.
- Escalation and learning: Escalate exceptions or unclear instructions and continue building capability through training, coaching and feedback.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Exposure to banking, finance, operations, administration or customer service.
- Basic awareness of lending products, document preparation, document review or loan administration processes.
- Experience using checklists, standard procedures, workflow queues or case management systems.
- Strong attention to detail and ability to follow procedu
📌 Senior Fulfilment Officer (India)
🏢 Anz
📍 India