Scopely is looking for a Player Services Representative to join our TriPeaks Studio in Bangalore on a remote basis

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

Tiki Solitaire TriPeaks is a top grossing solitaire game. The close knit team has an outstanding culture where they embrace and respect each other as individuals and equals.

About the Role:

The Tiki Solitaire Tripeaks Player Services Representative is empowered and encouraged to provide outstanding customer service to enhance customer satisfaction and player retention. This individual achieves this by conducting in-depth research into player questions and concerns while maintaining a courteous and respectful tone and demeanour.

What You Will Do
- Provide timely,



respectful and personalized support to Solitaire TriPeaks players
- Take ownership of player issues and investigate technical, functional and billing concerns through resolution
- Use the knowledge base, website and internal support tools to research issues and provide accurate responses
- Escalate unresolved or high-impact issues to the appropriate teams, ensuring transparent documentation and follow-up
- Collaborate with Product and QA teams to investigate, reproduce and help resolve live-game bugs
- Track, analyze and report player feedback to identify trends, anomalies and potential wider issues
- Represent the player’s voice by sharing insights with Player Services, Product, Analytics and Marketing, and advocating for improvements

What We’re Looking For
- 2-5 years of customer service experience for consumer products and mobile and online games a plus
- Excellent organizational and planning abilities, capacity to manage

📌 Player Services Representative (Bengaluru)
🏢 Scopely
📍 Bengaluru