Acrobat Solutions Specialist (Tech Sales Focus)
Overview
We are looking for a high-impact Acrobat Solutions Specialist who can combine robust
technical knowledge with a customer-centric sales approach. This role requires someone who understands Adobe’s Acro & Web ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and revenue growth.
Key Skills & Qualifications
- Experienced & must be a Graduate (full time)
- Cultural awareness - conversational English
- Excellent spoken and written communication skills, with the ability to simplify complex Acrobat workflows for customers.
- Strong customer-handling abilities with high patience, empathy, and relationship-building skills.
- Solid understanding of Windows/Mac environments and basic troubleshooting to support Acrobat tools.
- Familiarity with Adobe Acrobat & web products such as Studio, Acrobat Pro, Dreamweaver, XD, Express, Firefly & Animate (expertise in at least one is a plus).
- Ability to identify customer use cases and recommend the right features,
workflows, or upgrades.
- Experience working cross-functionally with support, sales & product teams.
- Capability to interpret customer insights to influence adoption and business outcomes.
- Strong time management skills, with the ability to balance a diverse workload and meet performance KPIs.
- Awareness of global communication styles, accents, and cultural nuances.
Key Responsibilities
Customer Engagement & Sales Influence
- Understand customer workflows and position the right Adobe Acrobat solutions to maximize value and adoption.
- Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends.
- Communicate product benefits clearly to influence buying decisions and drive long-term customer retention.
- Guide customers through Acrobat workflows, best practices, and new feature enhancements to ensure pla
📌 Technical Support Engineer (India)
🏢 Adobe
📍 India