Entity:
Technology
Job Family Group:
IT&S; Group
Job Description:
The role of Sr. Enterprise Technology Engineer is of handling Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and administering network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams.

The Sr. Engineer would be responsible for troubleshooting support of networks either on e-mails or calls. They'll need to be able to diagnose and offer repair instructions remotely, as well as in person. The role would require supervising network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach.





The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to enhance the customer satisfaction and other departmental goals. Giving direction and mentoring the direct and indirect reports to enhance performance and benchmark them with the best industry practices will be a crucial deliverable of the role. The role will also require to build balanced working relationship with all the IT support teams and the business to ensure a detailed delivery of key performance indicators.

The position also entails travels [less than 10%] and other Operating Entities in case of specific business requirements.

Below are some of the key responsibilities which may not be comprehensive in nature.

Responsibilities:
- The role involves working with Team Leaders, Assistant Managers and technicians to provide 3rd Line Network support and build/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and mon

📌 Senior enterprise technology engineer (Pune)
🏢 Bp
📍 Pune