Scope:
Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Support services.
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment:
Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
Cloud Architecture: MS Azure
Frameworks/Others: PL/SQL, RDBMS

What you’ll do:
- Understand the implemented solution/ products
- Analyze the issues, identify Root cause and find the permanent solution to any problem
- Adheres to SLA based on the severity of the customer cases.
- Complete the product certification courses assigned.
- Document the learning and building the knowledge content




- Provide early visibility and mitigation to technical challenges through the journey.
- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
- Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
- Should collaborate with Solution/Technical architect(s) to stabilize the system
- Enhance/Change the design based on current business requirements by the customer
- Single Point of contact for all customer requests for the designated solution
- Manage/Support new roll outs/deployments and handle change requests/enhancements
- To improve various KPIs for the customer

What we are looking for:
- Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.
- Skill set and availability requirements as per the organization's needs
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📌 Business Consultant Int- BY SCPO/ Blue Yonder ESP (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru