Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely recent network for the world's money.

For everyone, everywhere.
More about our mission and what we offer.

Job Description

The Complaints Officer plays a pivotal role in ensuring that Wise delivers a fair, transparent, and customer-focused experience. By investigating customer complaints and providing timely, comprehensive final responses, the Complaints Officer ensures that customers receive fair outcomes while adhering to regulatory requirements.
In this role, you will navigate complex cases, balancing customer needs with Wise’s obligations, and contribute to a culture of accountability, fairness, and continuous improvement. Working closely with stakeholders,



servicing teams, and team leads, you will help drive operational excellence and maintain Wise’s commitment to treating customers fairly
Key Responsibilities:
- Complaint Investigation & Resolution:
- Investigate customer complaints thoroughly and provide timely final responses, ensuring compliance with regulatory and jurisdictional requirements.
- Handle multiple complex cases simultaneously while maintaining attention to detail and quality.
- Crafts well-structured, concise, and professional written responses that clearly outline the investigation process, findings, and resolution.
- Tailors written communication to suit the audience, balancing regulatory compliance with a customer-focused tone.
- Ensures final responses are transparent and thorough, including investigation details, outcomes, and options for further escalation if applicable.
- Stakeholder Collaboration:
- Work closely with stakeholder

📌 Complaints Officer (Hyderabad)
🏢 WISE
📍 Hyderabad