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Pay Band: 6

Country/Location: Noida, India

Department: GSS English & Exams (IELTS Operations)

Contract Type: 1 Year Fixed term contract

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week

Training & Assessment Requirement




Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicab

Role Description/Purpose

The Delivery Manager – Operations is responsible for leading and managing end-to-end Finance Operations service delivery to ensure it is productive, scalable, and consistently meets business and customer expectations. The role focuses on designing and implementing robust service delivery frameworks, including workforce planning, utilisation, and process optimisation, while ensuring adherence to defined service level agreements and quality standards. It plays a critical role in driving continuous improvement, standardisation, and operational excellence across shared services, while proactively identifying and mitigating risks to ensure business continuity. The role also ensures strong governance, reporting, and compliance practices, enabling reliable and high-quality outcomes fo

📌 Delivery Manager Operations (Noida)
🏢 British Council
📍 Noida