Location: Gurgaon
Salary: Competitive
Contract: Full Time
Team: IT
Hours: UK Shift
Why Join Us?
Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You'll join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.
About the role
The 1st Line IT Support Engineer is the first point of contact for all technical issues, providing timely support for hardware, software, and basic network-related problems. You will work closely with end users, ensuring a positive support experience while maintaining service levels and accurate documentation of incidents.

What you'll be doing:
- Act as the first point of contact for technical enquiries, providing support via phone, email, and remote support tools.
- Log, categorise, and triage service desk tickets, ensuring accurate documentation and timely resolution.




- Perform password resets and manage user accounts within Active Directory.
- Troubleshoot hardware, software, and basic network connectivity issues.
- Escalate complex incidents to 2nd Line Support teams where required.
- Configure and deploy workstations, laptops, and printers for end users.
- Maintain accurate hardware and asset inventory records.
- Ensure all incidents and requests are resolved within agreed SLA timelines.

What we're looking for
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Experience working with Microsoft 365 applications and administration.
- Good understanding of basic networking concepts and protocols.
- Robust problem-solving skills with a proactive approach to troubleshooting.
- Ability to manage multiple tasks while maintaining high attention to detail.
- Ability to work effectively within a fast-paced support environment.
- Commitment to delivering excell

📌 IT Support Engineer (Gurugram)
🏢 Onecom
📍 Gurugram