Job Description

Job Summary :
Specialists play a crucial role in ensuring smooth and productive support of day-to-day operations. They act as frontline defenders, addressing a wide array of cases, fulfilling setup and access requests, providing prompt solutions, and ensuring client satisfaction. Their broad knowledge and problem-solving skills make them indispensable in maintaining the NIQ Platform accessibility, reliability, and usability.
Role Definition :
Specialists are versatile members of the Global Tech Support team who handle a wide range of issues across all aspects of the applications supported. They serve as the first point of contact for clients and are responsible for SOP driven client setup and administration requests as well as initial troubleshooting and issue resolution. If a case is complex, they raise it to the next level for additional support.
Responsibilities :
- Client Interaction - Specialists manage client communications, addressing queries and concerns promptly and professionally.




- Client Access Setup – Specialists follow standardized operating procedures (SOPs) to ensure client access is configured accurately and securely. This includes validating account details, applying the correct access levels, and confirming successful activation to minimize onboarding delays and support issues.
- Initial Issue Troubleshooting - They perform initial diagnostics to identify the nature of the case and provide immediate solutions when possible.
- Issue Resolution - Specialists resolve common cases and ensure that clients can continue using the applications with minimal disruption.
- Escalation - For complex or unresolved cases, Specialists escalate the problem to the next level.
- Documentation - They maintain detailed case records, resolutions, and client interactions to ensure continuity and knowledge sharing within the team.

Skills :
Broad Knowledge - Specialists possess a broad understanding of NIQ applications, including their functionalities, us

📌 Technical Support Specialist (Chennai)
🏢 Nielseniq
📍 Chennai