ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Prospect:

This role is responsible for the day-to-day support of our institution partners, driving targeted enrollment growth and enhancing partner satisfaction. You will execute recruitment strategies, assist in conversion initiatives, and act as a liaison between institutions and ApplyBoard’s internal teams.

What you’ll be doing every day:

Applicant Support & Advising
- Assist applicants with program inquiries and requirements




- Provide advisement to students on alternative program options that meet their interests and educational backgrounds
- Empathetically communicate application outcomes to our students, whether positive or negative
- Action deferral-related processes and inquiries
- Action refund-related processes and inquiries
- Assist students in meeting enrollment conditions and resolve uncertainties post-offer
- Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required
- Ensure accurate and timely processing of applications using relevant systems and workflows

Document & Eligibility Review
- Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
- Review offer letters for student information consistency to ensure efficient application processing

School & Partner Collaboration
- Work with our partnership schools and recruiters to resolve application issues and submit qu

📌 Customer Experience Advisor (New Delhi)
🏢 Applyboard
📍 New Delhi