The Manager III, ACES will be responsible for driving process excellence, continuous improvement, and operational standardization across ATS Sort Centers in the West India region. This role will lead a team of ACES professionals to identify improvement opportunities, deploy Lean methodologies, and deliver measurable business impact across safety, quality, productivity, and cost metrics. The role requires strong cross-functional collaboration with Operations, Technology, AOP and other support functions to ensure scalable and sustainable solutions.
Key job responsibilities
Process Improvement & Standardization - Drive standardization in all Sort Center processes (Inbound, Sortation, Outbound) leveraging Lean toolkits. Apply a neutral, data-driven approach to deliver world-class safety, customer experience, cost optimization, and operational efficiency. Develop and deploy process standards, facilitate rollout, and provide process knowledge to identify new improvement opportunities. Lead DMAIC/Kaizen projects to eliminate waste, reduce variation, and improve key operational metrics (TPH,
DPMO, CPT%). Establish benchmarking frameworks and drive performance visibility across Sort Centers in the region
Strategic Planning & Execution - Lead medium and long-term strategic business planning for ACES programs deployed across West India Sort Centers. Partner with Operations leadership on strategies for process design, improvement, and stabilization. Define strategy and changes required for recent program launches, capacity planning, and hiring. Participate in OP1/OP2 planning and contribute to 3-Year Plan (3YP) development. Manage complex problems/efforts, decisions, and escalations; mitigate long-term risks
Team Leadership & People Development - Influence stakeholder of L4/L5 ACES professionals (ICs and/or Managers). Build a culture of continuous improvement and data-driven decision-making within the team. Mentor and develop team members in Lean methodologies and project manag
📌 Regional ACES Manager, ATS (Thane)
🏢 Amazon
📍 Thane