About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center setting
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education





Desired Qualifications:
- Knowledge of Detection Operation Processes in Fraud & Claims Management Domain
- Knowledge of Fraud Life cycle for Debit, Credit card, AML, KYC Check, and Online Fraud products.
- Fraud Alerts, detection, or prevention experience or banking financial operations experience
- Ability to work effectively, as well as independently or as a team, in a results-driven environment while managing own caseload within timeframe expectations
- Ability to work additional hours as needed
- Amenable to working in rotating shifts and weekends and holidays.

Posting End Date:

22 Sep 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disabilit

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