Job Title: Senior Technical Support Consultant, ICX
Location: [Remote]
Shift: Rotational (including night shifts)

Elevate your career with a leading brand Join Adobe as a Senior Technical Support Consultant in Noida, Uttar Pradesh, India. Be part of a diverse, creative culture that turns passion into outstanding customer experiences.

Position Overview
We are looking for a skilled Senior Technical Support Consultant to join our 24x7 Service Desk team, starting with 24x5 coverage. In this customer-facing role, you’ll handle chats and calls from business owners, providing end-to-end support from purchase to product utilization. Your primary focus will be on delivering outstanding customer experiences while driving product adoption and revenue through upselling Adobe Express and Acrobat Assistant, Acrobat Express & Acrobat Studio along with I2T.

Key Responsibilities
- Handle real-time chats, calls, and emails from Adobe business users.
- Provide consultative support across the customer journey—from onboarding and installation to troubleshooting and post-sales care.




- Upsell and cross-sell Adobe Express and Acrobat Assistant, Acrobat Express & Acrobat Studio along with I2T, contributing to revenue growth and user expansion.
- Work with cross-functional teams, including product and engineering, to resolve complex issues using subject matter experts (SMEs).

Ensure timely follow-ups on unresolved issues and maintain accurate case documentation in the ticketing system.
Enhance performance by focusing on Customer Happiness (CH) and Average Handling Time (AHT).
- Troubleshoot customer queries related to billing, account management, installation, and product functionality.
- Log, prioritize, and triage issues from phone, chat, email, and web channels.
- Stay calm under pressure while managing customer sentiment and expectations.
- Maintain professional communication and timely responses to all customer interactions.

Required Qualifications
- Education: Bachelor’s Degree

📌 Senior Techncal Support Consultant, ICX (India)
🏢 Adobe
📍 India