We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
RSM’s Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering creative Microsoft business application solutions for global clients.
RSM is seeking a Dynamics 365 Customer Engagement (CE) Senior Associate with strong implementation experience across Dynamics 365 CE applications and the Microsoft Power Platform. The ideal candidate brings a balance of functional expertise, business process knowledge, client‑facing skills, and delivery ownership.
This role offers exposure to complex enterprise implementations, collaboration with US‑based stakeholders, and accelerated leadership growth in a fast‑paced consulting environment.
Key Responsibilities
- Collaborate closely with US‑based project teams and stakeholders to manage priorities, timelines, and deliverables across time zones
- Configure, customize, and implement Microsoft Dynamics 365 Customer Engagement applications to meet client business needs
- Lead the translation of business requirements into detailed functional specifications and solution designs
- Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and post‑go‑live support
- Own functional workstreams and independently execute system configuration, customization, and testing activities
- Facilitate client workshops, discovery sessions, and solution walkthroughs
- Perform unit testing and support
📌 Microsoft Customer Engagement Senior Associate (Gurugram)
🏢 RSM
📍 Gurugram