Company Name: VARITE India Private Limited

About The Client:

Client is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm

Essential Job Functions:
- The Pega Support Engineer will act as the bridge between the business users and the core engineering team. Their responsibilities are categorized into Reactive Support (fixing what's broken) and Proactive Maintenance (preventing future breaks). To ensure clear responsibilities and avoid conflicts with existing positions, this role requires a defined RACI matrix.

Technical Troubleshooting & Resolution
- Problem Ticket Diagnosis: Utilize Pega Tracer, Live UI, and Clipboard to identify failures and errors. Fix if it's a configuration or infrastructure issue by getting it reviewed from the CFT owner, or assign it to the owning CFT Team.
- Integration Support: Monitor and troubleshoot failures in services and listeners to ensure seamless data flow between Pega and external systems.

Platform Monitoring & Health
- PDC Oversight: Daily monitoring of Pega Diagnostic Cloud (PDC)



to identify high-priority alerts (PEGA0001 - long-running queries, PEGA0005 - slow database access).
- Monitor, Fix, Triage and Track PDC Errors: Create JIRA tickets for PDC exception. If related to NFR or configurations, fix them or assign them to the right CFT team. Track the closure of PDC tickets.
- Agent & Queue Management: Monitor background processes (Job Schedulers and Queue Processors) to ensure jobs and tasks are executing correctly.
- Log Analysis: Review Pega system logs and Alert logs to identify patterns of instability before they result in a system crash.

Release & Setting Stability
- Pega Support Tickets: Coordinate with Pega support to ensure timely closure of Pega SRs and support in their queries.
- Knowledge Management: Maintain a knowledge bank of common Pega errors and resolutions to empower L1 support and reduce ticket escalation.
- Deployment Support (Release Anchor): As

📌 Pega Production Support Engineer (Bengaluru)
🏢 VARITE
📍 Bengaluru