Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: We are looking for an NOC Engineer to join our Alert & Incident Management team, part of Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and serve as a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute opportunities to adopt new processes and improve operational practices within the team.

This is NOT a directly client-facing role. However, every action you take will be in the interest of delivering an amazing user experience for athenahealth clients and internal users alike.

About the Team: NOC (Alert & Incident Management) is a Global Operations team responsible for 24/7/365 support of the core athenaNet application (Collector & Clinicals), all supporting Platform and Product technology services, the entire supporting infrastructure across public and private cloud for core athenaNet, athenahealth Enterprise applications,



and more services as the environment continues to grow.

The team is focused on availability, reliability, stability, scalability, customer experience, and solving large-scale distributed computing problems, while maintaining and improving the performance of the applications and infrastructure it supports.

The team ideally spends approximately 50% of its time reacting to issues and 50% of its time making the overall system better through continuous improvement, automation, process enhancement, and operational excellence.

The team operates within an agile setting and focuses on maintaining and evangelizing Infrastructure-as-Code, while continuously improving availability, scalability, reliability, and customer experience.

Essential Job Responsibilities
- Alert Management & Resolution – 40%: Monitor, identify, triage, investigate, and resolve alerts and operational issues in a timel

📌 NOC Engineer (Chennai)
🏢 Athena Health
📍 Chennai