Role Summary

This role is a critical investment in scaling McAfee's customer engagement capabilities and ensuring the platforms, data, and processes needed to support lifecycle marketing and personalization are built for the future. A dedicated Messaging Operations Technical Lead will provide the technical leadership needed to establish platform standards, optimize integrations and data flows, drive automation, and create scalable operational frameworks that enable global teams to execute efficiently and consistently. By serving as the bridge between Marketing, Product, Engineering, Analytics, and Data teams, this role will reduce operational complexity, accelerate time-to-market, improve platform adoption and governance, and ensure McAfee fully realizes the value of its investment in Braze and future customer engagement capabilities.
This is a Hybrid position located at our Bangalore, India, development center. You will be required to be in office 2 to 3 days per week. When you are not working on-site, you will be working from your home office.



We are only considering candidates within a commutable distance to our Bangalore office and are not offering relocation assistance at this time.
Position Details

About the role:
• You will serve as the technical owner of Braze, leading customer engagement capabilities across email, push notifications, in-app messaging, and emerging channels while establishing scalable customer journey frameworks, audience structures, and campaign architecture standards.
• You will define scalable approaches for implementing customer journeys, audience segmentation, personalization, and experimentation within Braze and the broader customer engagement ecosystem.
• You will partner closely with Product, Engineering, and Data teams to drive platform enhancements and implement customer engagement capabilities that align with business goals and industry best practices.
• You will oversee customer data requirements, event frameworks, audience enabl

📌 Braze Solution Architect (Bengaluru)
🏢 McAfee
📍 Bengaluru