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- Answering Inquiries: Respond to phone calls, emails, live chats, and face-to-face questions about products or services.
- Resolving Complaints: Handle unhappy customers, fix issues, and offer fair solutions or refunds.
- Processing Requests: Manage recent orders, returns, exchanges, and account updates.
- Recording Data: Document customer chats, issues, and final results in the company database.
- Guiding Users: Direct customers to helpful online resources or self-service tools.
📌 Customer Service Officer (Nashik)
🏢 equitas small finance bank
📍 Nashik
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