Job Description – Tele Collection Executive

Position: Collection/Recovery Executive (Tele-Calling)

Location: 402, 4th Floor, IRIS Tech Park, Badshahpur Sohna Road, Sector 48, Gurugram, Haryana – 122018

Experience: 6 Months – 1 Year (Collections/Recovery)

Salary: ₹16,000 – ₹20,000 per month

Employment Type: Full-Time

Open Positions: 15

About the Role

We are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.

Key Responsibilities

• Make outbound calls to customers for overdue payment recovery.

• Follow up with customers and negotiate payment commitments.

• Resolve customer queries related to outstanding dues in a skilled manner.

• Maintain accurate call records and update collection remarks in the CRM/system.

• Achieve daily, weekly, and monthly collection targets.





• Ensure adherence to company policies, compliance guidelines, and collection processes.

• Build positive customer relationships while maintaining professionalism during recovery calls.

• Escalate unresolved cases as per the defined process.

• Coordinate with internal teams to ensure smooth resolution of customer issues.

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Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.

• Excellent verbal communication and negotiation skills.

• Strong customer handling and persuasion abilities.

• Basic computer knowledge and familiarity with CRM systems.

• Ability to work under pressure and meet collection targets.

• Good problem-solving and interpersonal skills.

• Positive attitude and willingness to learn.

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Eligibility

• Minimum qualification: 12th Pass/Graduate (preferred).

• Experience in Banking, NBFC, FinTech, BPO Collections, or Re

📌 Tele Collection Executive- Gurgaon (Gurugram)
🏢 2COMs
📍 Gurugram